In August 2018 Microsoft announced that Microsoft Teams was a complete calling and meeting solution. Skype for Business Online features were included in Teams and Microsoft started to encourage Skype for Business customers to migrate to Teams.
But upgrading to Microsoft Teams, a completely new technology for a Skype for Business user, is not an easy task. Indeed, it is not just a change of application or a technical migration. It is about a full business transformation.
Your “Upgrade Journey” from Skype for Business to Microsoft Teams
The migration from Skype for Business to Microsoft Teams is called by Microsoft “Upgrade Journey”. If you are looking at the possibilities for this change, you need to know that there is no “one size fits all” approach. Many variables influence this journey. However, there are a few main migration modes. These are more or less gradual, depending on your needs and on your position in the migration process.
- You can start by using Skype for Business for chatting, calling, meeting and start integrating Teams into your organization as the main collaboration platform.
- Alternatively, you could use Skype during the migration for chatting and calling, while Teams will be your app for meetings and collaboration.
- Another option is to have all workloads on both products or going for a “Teams only” approach, where chats, calls, meetings and collaboration are done exclusively in Teams.
Despite the approach you will use, the central issue here regards the change management and user adoption process of Microsoft Teams, coming from Skype for Business. How to plan this change? How to deal with the implementation? How to help users to get used to the new functionalities in Microsoft Teams?
Guidance and planning are needed, as well as the right support. Training can help, but it won’t be enough to ensure a productive use of Teams among your employees. Microsoft provides some helpful resources that can support your upgrade journey. But there is not enough focus on change management and user adoption.
Silverside knows that this upgrade journey is not easy. That is why we wrote a complete eBook focused on the migration from Skype for Business to Teams and the user adoption process of the new technology for your employees. You can download the eBook for free here below.