Office 365 training: 5 min per day to increase user adoption

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The Problem

The business world is filled with dynamic constantly changing technology to support people working together. During Silverside working practice hardly a day went by without at least one existing vendor releasing new features within its products. Technology in the working environment is changing very fast, with new features and updates constantly released.

Do you know that only in 2018 Microsoft already launched 212 new features that are generally available for Office 365 users? What is more, there are 66 rolling out this year (updates that are beginning to roll out are not yet available to all customers) and 183 updated that are currently in development and testing phase, but the majority of them will be available for users soon. Big numbers, right?

In such a condition it is really challenging for end-users to keep up with this pace and the struggle with the adoption of new tools is real.
As a consequence, users feel confused, lost in the variety of functionalities and new features within Office 365 apps. This has a huge impact on IT support desk, since employees ask for help and passively forward their issues to the IT help desk. The result? The IT support desk is overwhelmed with thousands of calls and emails per day.

 

The Solution

Luckily, nowadays new tools have been created to help IT support to reduce the number of requests from end users. This is done by providing content that fosters user adoption and helps Office 365 users to find support and the information they need directly, offering also new possibilities of learning.

One of the newest tools is QuickHelp that gives the totally new approach ‘’ fix problems and learn at the same time’’. Yet, the platform is not the solution itself, but a user adoption strategy is needed. In the end, the aim is to change employees’ behavior: when they have an issue with a tool the first action is not an email to IT support, but finding the answer and learning in QuickHelp.

 

What’s in it for you:

  •  Discover the transformations in the role of IT support desk
  • Get to know the new possibilities to reduce emails to the IT support desk
  • Learn how to foster user adoption of Office 365, stimulate their pro-activeness and learning capabilities
  • Experience QuickHelp environment with a demo
  • Get practical tips and information on how to transform your employees’ habits
  • Re-think the ways of dealing with IT issues
  • Get 45 days of free online training with QuickHelp

Full program

08:30 Walk-in with coffee/tea & optional breakfast
09:00 The changes in the IT environment
09:30 Barriers to Office 365 user adoption
10:00 Why the role of the IT support desk is changing?
10:30 Coffee break
10:50 What can be done with QuickHelp?
QuickHelp demo
11:30 Tiny Habits program. 5 min per day to increase user adoption of Office 365
12:00 Wrapup & Lunch

 

Online Webinar: Smarter Sales Meetings with Microsoft Teams and OneNote

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Together with the European SharePoint, Office 365 & Azure Conference

Sasja Beerendonk, Change Consultant, Silverside, Netherlands

 

When?

Wed, Sep 19, 2018 11:00 AM – 12:00 PM CEST

 

Smarter Sales Meetings with Microsoft Teams and OneNote

At an international client, spread out across EMEA, the sales organisation wanted better insights from meetings held with large customers or resellers of their products.
They needed more alignment between the regions and countries sales meetings. The current practice meant each regional or even sub-regional team had their own way of working, with many different forms of meeting notes taking, in many different formats (Word, Excel, paper-based, or other forms), and in many locations (laptop hard drives, shared network drives). Consequently, there was no single place to be able to find all sales meeting notes.
The solution? Using OneNote notebooks in each channel in Microsoft Teams where sales people share their meeting notes for that region. Subsequently, each regional notebook is set up, with section groups, sections and pages.

 

Key benefits of attending

  • Learn about practical Office 365 Client Use Case: centralising sales meeting notes with Teams and OneNote.
  • Learn how to design the Team channels and tabs, structure the OneNote notebook with specific access rights for section groups and using page templates.
  • Learn how sales people went through training, and what typical current behavior was though to tackle.

PACE Experience - 17th of October

Culture & strategy
User adoption
Office 365

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PACE Experience – 17th of October 2018

We help Office 365 consultants with a more structured approach to manage change for the Office 365 collaboration platform.
Our PACE-methodology combined with the right content and expertise makes it easier to be a professional nowadays. In our PACE Experience workshop, we summarize the possible culture types of an organisation, provide possible adoption strategies and learn you the ‘tricks’ to make change easier.

Part I: 9:00 - 12:15

09:00-09:30 Walk-in with coffee and tea

09:30-11:00 Setting the stage for our approach

  • Why PACE: Change made easy
  • How PACE: Explanation of the core model for implementing Collaborative Solutions
  • What PACE: Customer examples from four different company cultures
  • Fill in your own Collaborative Culture Assessment

11:00-11:15 Break

11:15-12:15 Current situation and your ideal situation

  • Current: Current usage of collaboration tools (internal and external)
  • Future: Draft a 3-year vision on your Collaborative Business

Office 365 Quickscan

If you want a quick scan for the best user adoption strategy for Office365, fill in the collaborative culture assessment.

Lunch – 12:15 – 13:00

Part II: 13:00 - 17:30

12:15-13:00 Lunch

13:00-14:30 Creating the plan

  • Presentation of your personal CCA Profile and reflection/discussion
  • PLAN: Productivity scenarios & link with Microsoft Office 365 modules

14:30-15:00 Break

15:00-16:30 Implementing the plan 

  • ACQUIRE: Project approach using the PACE Project Management per culture
  • CHANGE: Learning & Development for 8 different personas & Communication Do’s & Dont’s per culture
  • ENHANCE: How to increase adoption using different means. Create your mix!

16:30-17:00 Evaluation & Next steps

17:00-17:30 Drinks & Bites

Enrollment

The PACE Experience workshop is designed to help you to come up with the best user adoption strategy for your organisation. Enrollment starts per 1st of June for max. 20 professionals.

Program

  • Wednesday 17th of October 2018
  • Start at 9:00 am
  • Program until 17:00 pm
  • A drink and a bite afterwards
  • Location: Silverside Capelle a/d IJssel

SharePoint, Office 365 & Azure Conference 2018

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SharePoint, Office 365 & Azure Conference comes to Copenhagen, Denmark!

 

ESPC is Europe’s leading online community, providing educational resources and encouraging collaboration.

Each year ESPC gathers SharePoint, Office 365 & Azure experts from around the world in one European location for the largest conference of its kind.

The mission of the event is to empower you and the community to professional success, so :

  • Learn with us
  • Get some inspiration
  • Make new connections
  • Broaden your network

When? 26-29 November 2018
Where? Copenhagen, Denmark

 

Silverside is proud to be a sponsor of this great conference. Join us at our booth during the event to see how our PACE methodology can change collaboration in your organization.

Mark 26-29 November on your agenda and plan a trip to Copenhagen.