The Silverside Shop just landed on our website!

We’re proud to announce a new entry in our Silverside website. We’ve created our online shop! The Silverside Shop is the place where to get the latest products and content to make change easier and increase the user adoption of your Microsoft Office 365 or IBM Connections environment. Indeed, all our knowledge, the expertise of our consultants and our great experience is stored in one single place. Content, materials, and workshops are directly available for everyone with just one click.


The idea behind it

The idea of creating our own e-shop originated from a necessity. How can we make sure that our customers are updated constantly on all the content, offerings, products, knowledge and experiences we can offer them? How can we help them in easily find the solutions to their issues? How can we provide ready-to-use specific content and support to everyone addressing the same challenges with change management, user adoption with Office 365 and IBM Connections?

An online content shop 24/7 available is the best solution to all these needs.

silverside shop


What can you find in the Silverside Shop?

Literally everything:

  • Products whitepapers: summary of management theories, customer experiences, consult with the authors;
  • Books;
  • Ebooks;
  • Working Materials;
  • Workshops, training, webinars;
  • Free previews.

silverside shop


Which topics are addressed by our products?

We are the experts on productivity, change management and user adoption strategy for Microsoft Office 365 and IBM Connections. Everything we know is embedded in our products that you can find in the e-shop. For example, the series of our productivity scenarios is already there to help you run projects more effectively, do meetings in a smarter way, onboard new employees in an efficient way and profiling and finding expertise with the right strategy. Everything we do is to make change easier for you, even in the payment and delivery: you can pay with credit card or PayPal and all materials are delivered by email via PACE online.

Our work never stops and we’re always working on the new content for you! The Silverside Shop is the right place to find solutions to the issues in your organization, and is always updated! Consult and check our shop. Find the support you need to make change easier!

Office 365 training: Co-authoring documents

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Do you want to get started with Office 365 in your organisation? Have you used Microsoft Teams, OneDrive and Office online yet in your organisation? Most organisations struggle with the real effective use of Office 365. Join this free Office 365 training: Co-authoring documents to get started.
There are many apps and possibilities in Office 365 to make co-authoring a smooth and effective process. But many employees lack the skills, or are stuck in old habits using outdated tools. How can employees be more effective in co-authoring documents? Are you curious how to motivate your employees to start using Office 365 in a smart way?
Learn how your employees can start ‘Co-authoring documents’ using OneDrive, Teams and Office in this free training Co-authoring documents on July 23rd 2018 at Silverside (Rotterdam).


About Co-authoring documents

This training will help you get started with how to ‘Co-author documents’ using Office 365. With Office and OneDrive or Teams, multiple people can work together on a Word document, Excel spreadsheet, or PowerPoint presentation. You can save files online, share them with colleagues, and start document collaboration. Use automatic versioning and version management, add and review comments, co-author simultaneously, annotate, use the newest Office features for reviewing, and control what types of changes people can make.


What’s in it for you?

  • Experience Office 365 in a free 30 days demo environment, or participate with your own Office 365 account.
  • Learn how to work together efficiently on documents with all the great new features of Office 365.
  • Get practical tips and information on how to transform the way your team works using OneDrive, Microsoft Teams and Office.
  • Re-think the tools and practices teams use today, with all the new possibilities Office 365 offers.
  • Get 45 days of free online training with QuickHelp


Full program

08:00 Walk-in with coffee/tea & optional breakfast
09:00 Me – We – Key: When to use what
09:30 A new way of working: Stop doing email and fileshares, Start doing OneDrive and Teams
10:00 What is co-authoring?
Group excercise
Process flow: OneDrive to Teams / Start with Teams
From ‘Send to’ to ‘Share with’
From work in progress to finalise
11:10 Collaborate on files interactive demo and excercises
Use different apps and devices (Open from Teams, from Office from Desktop or mobile)
Co-edit in Office online or in Office desktop
Versioning done right
Annotation using Draw
Sync files for offline use
Conversation about files: Conversation, Comments, Chat, Meet face-to-face
Add final touches (spelling/grammar, translate, smart lookup)
Distribute the file (save as pdf, prevent editing, finalise)
Add an apporval flow
12:10 Get your employees started
QuickHelp demo
Silverside PACE
12:30 Wrapup & Lunch

Register now for free!

Date: July 23
Start: 9:00 / End: 12:30
Location: Siverside, Rivium Qudrant 75, Capelle a/d IJssel

Online Webinar: Smarter Sales Meetings with Microsoft Teams and OneNote

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espc logo

Together with the European SharePoint, Office 365 & Azure Conference

Sasja Beerendonk, Change Consultant, Silverside, Netherlands



Wed, Sep 19, 2018 11:00 AM – 12:00 PM CEST


Smarter Sales Meetings with Microsoft Teams and OneNote

At an international client, spread out across EMEA, the sales organisation wanted better insights from meetings held with large customers or resellers of their products.
They needed more alignment between the regions and countries sales meetings. The current practice meant each regional or even sub-regional team had their own way of working, with many different forms of meeting notes taking, in many different formats (Word, Excel, paper-based, or other forms), and in many locations (laptop hard drives, shared network drives). Consequently, there was no single place to be able to find all sales meeting notes.
The solution? Using OneNote notebooks in each channel in Microsoft Teams where sales people share their meeting notes for that region. Subsequently, each regional notebook is set up, with section groups, sections and pages.


Key benefits of attending

  • Learn about practical Office 365 Client Use Case: centralising sales meeting notes with Teams and OneNote.
  • Learn how to design the Team channels and tabs, structure the OneNote notebook with specific access rights for section groups and using page templates.
  • Learn how sales people went through training, and what typical current behavior was though to tackle.

Will WhatsApp Business threaten the supremacy of Microsoft Teams?

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What is WhatsApp? Probably this question is just asked by grandmas and grandpas today. Who doesn’t know what WhatsApp is? Who doesn’t use it?  In my personal experience, everyone knows and use it, even my grandparents. Indeed, WhatsApp has more than 1billion users all over the world. WhatsApp is available both in your phone, but also as a desktop app in your laptop. And it’s free. With WhatsApp you can do many things: chatting with your friends, create groups, do calls and even video calls, send pictures, videos, voice messages and even documents…and many more…

Have you ever thought about using WhatsApp as a tool for your business?

If you find it an easy, user friendly tool to use to communicate with your friends, relatives, colleagues, acquaintances, clients…then what about using it also to work and collaborate?

Some time ago, WhatsApp marked the news:

“Starting this year, we will test tools that allow you to use WhatsApp to communicate with businesses and organizations that you want to hear from. That could mean communicating with your bank about whether a recent transaction was fraudulent, or with an airline about a delayed flight. We all get these messages elsewhere today – through text messages and phone calls – so we want to test new tools to make this easier to do on WhatsApp, while still giving you an experience without third-party ads and spam. “

From that moment on, businesses have been flooding WhatsApp with emailed enquiries over how they could access the network.  But businesses want more than just WhatsApp as it is now. They want analytics, infrastructure for sending messages to large numbers of customers at once, automated messages or “bots”, new functionalities to share ideas, files and to collaborate, and more security.

Finally, in January 2018 WhatsApp announced the release of the new app WhatsApp Business. It is a free Android app created for businesses so that they can interact and communicate internally or externally with customers, easily by using a tool that they already know.

WhatsApp Business

WhatsApp Business will even improve the business experience

The new functionalities are:

  • Business Profiles: companies and organizations can have and create their business profile, facilitating the communication with customers, giving immediate useful information such as a business description, email or physical address and link to the website.
  • Messaging Tools: Quick replies for fast answers to the FAQ, greeting messages for customers and away messages to inform them you are busy.
  • Messaging Statistics: Just like other social media, you can review simple metrics like the number of messages read, to monitor your work.
  • WhatsApp Web: use the app WhatsApp Business also in your desktop.
  • Account Type: your business account, linked to the phone number of your organization, so that customers are sure they are chatting with the right profile.
  • Spam: you as user and as customer or private user will be able of course to block or report as spam also businesses profiles.

The new WhatsApp Business app seems to have produced already very positive results. Indeed, over 80% of small businesses in India and Brazil consider WhatsApp a valuable tool to help them communicate with customers and grow their business.  As a consequence, the app is spreading all over the world: it is now available in Indonesia, Italy, Mexico, U.K. and U.S.

If WhatsApp Business will continue riding at this pace, evolving and becoming even more useful for bigger businesses and companies, how will the future scenario look like?

Will WhatsApp Business become one of the main competitors of Microsoft Teams, the currently most used communication hub and collaboration app by big businesses and ventures?

Microsoft Teams and Smarter Meetings

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Recently, Microsoft announced further progress on its intelligent communications vision for Microsoft Teams, adding support for its own and third-party calling and meeting room devices. Microsoft’s Surface Hub device will run Microsoft Teams natively from later in 2018, and audio and video conferencing room systems from multiple partners will be able to plug into Microsoft Teams, enabling Teams to be used as a solution for meeting rooms. With the momentum behind Microsoft Teams, and Microsoft’s intent to retire Skype for Business Online in favour of Teams, this allows third-party vendors to carry forward their “Skype Room Systems” into Microsoft Teams. It does, indeed, seem intelligent to leverage the existing ecosystem of vendors and devices to propel Teams to even greater heights.

Of course, “intelligent” is an easy word for vendors to throw around (along with phrases like “machine learning,” “big data,” and “deep learning”), but the real test is intelligent utilisation.

One technical capability to support intelligent utilisation is having video cameras that sense where the participants are in the room. This is offered by Logitech and Crestron to support two end goals:
– Dynamically adjust where the camera focuses to give the remote party the best viewing experience (e.g., removing a hindrance to intelligent utilisation).
– Automatically capture and log the number of people in each meeting room throughout the course of each day, and to make this data available for understanding room utilisation rates. Decision makers can see the reality of how the meeting room infrastructure is being used, and make plans accordingly.

Microsoft Teams silverside

We hold one major concern for intelligent utilisation, however, and it’s a concern that further technological development and Microsoft’s own roadmap for Teams will never be able to resolve. It’s the very human issue of how to run a productive and effective meeting in this new world of work. How do you bring together a diverse group of people, in one room or multiples, to combine their human experience, insight, intelligence and wisdom to explore an idea, make a decision, and further the reach and impact of a team, department or organization? It’s an issue that endures in the face of technological advancements that are incredibly amazing, and forces us to face up to the fundamental questions once again:

  • What is the purpose of this meeting?
  • Who should be here?
  • What agenda topics best enable us to address the purpose?
  • How do we enable a tool like Microsoft Teams and its intelligent capabilities to add to the productivity of a team, not detract from it?


Beyond questions, we have answers. For those, please check out our brand new principles whitepaper on holding smarter meetings, and our companion workbook on using Microsoft Teams in Office 365 to do so. The first offers a deep dive into the state of meetings today and how they need to improve, and the second gives clear guidance on how meetings can be brought to life in Microsoft Teams aligned with our principles whitepaper.

Intelligent capabilities must be met with intelligent utilisation, otherwise it is just dumb.

4 Steps to Change your Company Culture

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 Change a company culture is the most difficult decision for managers and leaders. Indeed, as Tom Peters affirmed:

“It is easier to kill an organization than it is to change it.”

However, nothing is impossible in the business world. For this reason, here there are some tips and tricks that everybody can use as a guideline, in the process of changing company culture and management. Four steps are almost mandatory:

Assess your Company CultureAssess company culture

The best way to start the change, is to understand where your company culture exactly is. This means understanding which specific characteristics shape it, the mission, the values and the vision. In this challenge, online surveys can help to highlight qualities, pitfalls, challenges and allergies. They also offer specific advice for running an implementation project within the organization and tips for the required change management. Don’t you know how to do it? The Company Culture Assessment will definitely help you.


Start with Why

start with why

Simon Sinek champions the philosophy of “Starting with Why”. This is a simple yet profound message that motivates leaders and employees to change. There is a strong need to communicate to all employees the reasons for a project and what the consequences of this migration will be for them. And motivation means people want to change, rather than must change. This will drastically reduce employees’ retention towards the change.

Productivity scenarios: Find the right tools

productivity scenarios

Productivity scenarios provide a structured way of exploring the effects of a new company culture. Scenarios paint a picture of a possible near-term future where new tools, combined with better practices, can create more efficient ways of working. Finding the right tools for the change, having as a base the features of the company culture and the behavior of its employees, is one of the most decisive task in the process.

Tiny Habit

Change HabitsA “Tiny Habit” is a simple behaviour or action you do at least once a day, that takes you less than 30 seconds and that requires little effort. Every time you success in doing or embracing the new habit, you must celebrate. The stronger you feel a positive emotion after your Tiny Habit, the faster it will become automatic. Yet, with little actions repeated regularly, we can easily transform our attitude at work. If you are thinking to change a company culture and employees’ behaviour in only one day, we can ensure you this is not going to happen. The process requires time and efforts, but at the end, the result will be successful.  


Altogether, these four steps make leaders understand that the change is never immediate, nor simple. Remember, what you need is: awareness, team collaboration, motivation and hard work, it is possible to change the company culture, without neglecting the core values at the base.