A new year has just started. It’s that time of the year in which you need novelties. We all feel more innovative and with good prompts. Especially if you are a digital savvy or technology lover, I am sure you already made some researches to find out what you can expect from 2019 regarding innovations and technology. I wrote this blog to put things together and to make your search easier. After some accurate research, these 9 points summarize the best (and newest) technology trends for this year.
1. More Chatbots and Automation
Almost every brand website now has chatbots that can answer to simple questions. All rigorously automated, with no human intervention needed; it’s not a person you’re talking to, it’s a chatbot. The consumer-facing benefits are numerous. But there are also plenty for businesses who choose to use this technology to help employees with meeting scheduling, research, note-taking, reminders. If in 2018 you probably have had some frustrating experiences with chatbots, this won’t certainly happen in 2019. Huge steps have been made in the way of natural language processing and sentiment analytics. Some 40% of large businesses have or will adopt chatbots by the end of 2019—which makes it one of our top 2019 digital transformation trends.
2. API Use and Seamless Integration
In a digital-first workplace, it really is irrelevant where you are physical. You should be able to do your job regardless of your location: at home, in the car, in a cafe on the other side of the world. Remote work it’s just normal nowadays. That’s why seamless integration of digital technology is a must. When some workplace applications are cloud-based and others are on-site, it can be a nightmare for remote employees to work properly. This is where the API comes in. Employees can find the documents they need easily, share them with colleagues, and seamlessly track progress. APIs are the future of remote working.
3. Focus on User Experience
If your company is undergoing a digital transformation, then this means that core business systems like HR, finance, sales, marketing and management are becoming highly digitalized. Despite the high costs in time and money for the investment, the benefits will be huge in terms of productivity (if you handle the process with care and success). However, if employees do not adopt the new technologies, everything is vain. Instead of benefits, you will just get a big waste of resources. Employees are lost and overwhelmed not only because they do not know how the technology work (and how to use it to make their work done), but also due to the number of regular updates and changes. The solution? Provide a great digital employee experience. Deliver a smooth experience when using the new tool and implement the right user adoption strategy. And remember that a well-designed user interface could raise your website’s conversion rate by up to 200%. A better UX design could yield conversion rates up to 400% and productivity will rocket.
4. Training and User Adoption Analytics
Big Data keeps on getting better and better. The fields in which Big Data can be used are limitless and It has found its way into the realm of training and digital adoption. How? By providing analytics and insights to help you understand who needs to do what and by when. There are also tools designed specifically to improve the adoption of new digital systems. This data enables to get a deeper understanding of how people are using these new tools. You can learn what adoption issues they’re encountering and deliver the right solutions. Besides quantitative data, it is always important to track and monitor your training and user adoption programs with qualitative data (through interviews, questionnaires, focus groups). In this way, you can combine “numbers” with the real feedback from your employees.
5. Technology will adapt to Users’ Needs
Technology will adapt to users’ needs. Not the other way around. Users don’t need to learn the software anymore. When it comes to eLearning, analytics has the potential to learn more about our specific roles, behaviours, and actions to personalize how we use business software. And again, Artificial Intelligence comes into play. So yes, AI will be a hot topic also in 2019. Specifically, AI can be used combined with analytics to proactively identify who is likely to stop engaging with software, and even provide a notification in the app to prevent any obstacles to engagement and adoption.
6. Digital-first Approach
The biggest trend of the moment across all industries regards the digital-first approach. With this term, we define a shift in organisational culture away from favouring traditional channels to prioritising digital ones. This approach is the direct consequence of the process of digital transformation that organizations all over the world are embracing. And as we move closer to the third decade of this millennium, organizations that don’t follow this trend are going to get left behind.
7. Augmented Reality and Virtual Reality
Virtual reality will be gain the protagonist in gaming and other highly specialized applications. However, virtual reality appears to be not so feasible to be applied in other fields of the marketplace. Instead, augmented reality continues to be at the centre of digital transformation trends for 2019. Augmented reality has found many use cases in enterprise workforce training, only to cite one (useful) example.
8. Connected Clouds
The cloud revolution has been one of the biggest changes for companies in the last few years. Companies are progressively abandoning local storages, replacing them with the cloud. This makes it easier for them to share files and documents, but also collaborate with each other. The cloud revolution has a great impact not only in the way the IT department is changing its role but also in the way employees work and collaborate. In 2019 we can say that moving to the cloud is not a novelty anymore since it’s becoming the norm. Basically, what’s happening is that companies are realizing that going all public cloud, private cloud, or data centre isn’t the best option. Sometimes, they need a mix of all. Thus, connected clouds are continuing to develop to meet companies’ changing needs.
9. CEOs guiding the digital transformation
Many studies have shown a big desire from employees to see digital transformation start at the very top of the company. Despite this, the evidence says that the task of guiding the digital revolution in companies is being too often delegated to IT, Marketing or HR departments. So even though we’ve seen a range of C-suite leaders charged with taking the reins of digital transformation, I believe that the CEO will and must finally step up in 2019, realizing digital transformation isn’t going anywhere without their commitment and involvement.
The pace of change regarding technologies will always be very high. But the pace at which these new technologies are changing the way of working and doing business is even higher. 2019 will be a great and exciting year if you are a digital savvy craving for innovations and new developments. But remember that it’s not only about technology. It’s about the intersection of technology, people and business.
Download our ebook Resistance to Change to get an inspiring view on how to overcome the resistance of employees towards changes in technology and the way of working.